What kind of care can we provide and what makes it so special?
At the centre of our ethos is the care of the individual service user. It is our primary aim to ensure that service users receive a high quality service specifically designed to meet their very individual needs.
We understand that when it comes to support, everyone has different needs. That’s why we tailor our support services to the needs of the individual and design them to build independence through choice and involvement.
The level of Home Care provided can be tailored to meet your needs from as little as one short visit a day to a much greater amount of support. The service could be personal care such as bathing and assisting to get dressed or homecare such as preperation of meals and shopping.
Home Care offers appropriate support when:
- Returning from hospital or waiting admission to hospital
- Temporary or permanent illness
- Loss of confidence in managing daily tasks
- A fall at home
- Supports an individual’s independence
- Encourages right to choose type of support
Frequently Asked Question
What are your hours of operation?
Our office is open Mon- Friday 6am – 10pm and on Saturday and Sunday from 8am -4pm 364 days a year. The office closes on Christmas Day. Between the hours of 10pm and 6am we operate an emergency out of hours service which can be accessed by telephone on 01472 347285.
How do you select your care staff?
We are careful about who we employ. We are looking for the best! As a guide we always ask ourselves the following question when considering staff for employment? “Would I be happy to have this person care for my elderly family members?” All our staff are trained in-house and we encourage them to further their knowledge and skills with additional courses and healthcare qualifications. We also carry out disclosure checks on all new staff and perform reference checks.
How do you determine the services I or my family member will need?
We will come and visit you in your home and carry out a free assessment of your needs. There is never any obligation to proceed with our services. Sometimes it’s just good to know what your options are.
How quickly can you set up a care package?
We aim to gets things set up as soon as you wish us to commence. Sometimes for a larger package it can take a few days to set up. Depending on how easily or quickly we are able to find a care worker from our team who we feel would be a good personality match and has the availability you are looking for. We will work closely with you to commence services at a time to suit you.
Can you provide a waking night sit or sleepover service?
Having someone around through the night can offer peace of mind to know there is someone who can support you in the night if you need it. Waking nights are when the care worker is required to stay awake all night. These are charged at a set hourly rate. We do not currently provide sleepover services.
How will the care workers access my home?
Many clients choose to use a keysafe which can be discreetly located on the outside of your property for care workers to access. A keysafe is accessed by a combination lock. They can be purchased for £20-£30 and installed fairly easily. We can arrange for a keysafe to be fitted for you should you decide on this. Some clients prefer to answer their front door to care workers themselves.
What our customers say about us
Honesty is our Policy
At Lincolnshire Quality Care we strive to offer the highest standard of service to the people we care for – and their families. We welcome your open and honest feedback and anysuggestions that you feel could improve the service we provide. Dont Delay another second when help is so close.