Who are we and why choose us?
Lincolnshire Quality Care Services Ltd provide Home Care to adults and the elderly within North East Lincolnshire. We have a wealth of experience in care and independent living. Lincolnshire Quality Care Service Ltd enables you or your loved one to live independently within the comfort of your own home with flexible care services, tailored to your own individual preferences and needs.
Our care at home service provides a real alternative to residential care homes and nursing care. With a range of services from light support and home help to intensive personal care, Lincolnshire Quality Care Services Ltd has a dedicated team of carers who support around 260 adults and elderly people to remain living independently at home.
Lincolnshire Quality Care Services Ltd are regulated by the Care Quality Commission (CQC)
Frequently Asked Questions
What are your hours of operation?
Our office is open Mon- Friday 6am – 10pm and on Saturday and Sunday from 8am -4pm 364 days a year. The office closes on Christmas Day. Between the hours of 10pm and 6am we operate an emergency out of hours service which can be accessed by telephone on 01472 347285.
How do you select your care staff?
We are careful about who we employ. We are looking for the best! As a guide we always ask ourselves the following question when considering staff for employment? “Would I be happy to have this person care for my elderly family members?” All our staff are trained in-house and we encourage them to further their knowledge and skills with additional courses and healthcare qualifications. We also carry out disclosure checks on all new staff and perform reference checks.
How do you determine the services I or my family member will need?
We will come and visit you in your home and carry out a free assessment of your needs. There is never any obligation to proceed with our services. Sometimes it’s just good to know what your options are.
How quickly can you set up a care package?
We aim to gets things set up as soon as you wish us to commence. Sometimes for a larger package it can take a few days to set up. Depending on how easily or quickly we are able to find a care worker from our team who we feel would be a good personality match and has the availability you are looking for. We will work closely with you to commence services at a time to suit you.
Can you provide a waking night sit or sleepover service?
Having someone around through the night can offer peace of mind to know there is someone who can support you in the night if you need it. Waking nights are when the care worker is required to stay awake all night. These are charged at a set hourly rate. We do not currently provide sleepover services.
How will the care workers access my home?
Many clients choose to use a keysafe which can be discreetly located on the outside of your property for care workers to access. A keysafe is accessed by a combination lock. They can be purchased for £20-£30 and installed fairly easily. We can arrange for a keysafe to be fitted for you should you decide on this. Some clients prefer to answer their front door to care workers themselves.
What our customers say about us
Honesty is our Policy
At Lincolnshire Quality Care we strive to offer the highest standard of service to the people we care for – and their families. We welcome your open and honest feedback and anysuggestions that you feel could improve the service we provide. Dont Delay another second when help is so close.